Db99 app — Terms & Conditions of Use Terms & Conditions

1. Introduction & Definitions

These Terms and Conditions ("Terms") constitute a legal agreement between db99 app ("we", "us", "the Platform") and its users ("you", "member", "player"). They apply to the db99 app website, mobile application, and all associated services.

Key Definitions

• "Platform" — All digital services provided by db99 app, including the website and mobile application.
• "Member" — Any individual who holds a registered account on db99 app.
• "Wallet" — The virtual balance held in your db99 app account.
• "Bonus" — Any additional credits, free spins, or rewards granted by db99 app.
• "Wagering" — The required wagering amount to become eligible to withdraw a bonus.

These terms may be updated periodically. Members will be informed of significant changes via email or platform notification.

2. Account Registration & Management

To create an account on db99 app, you must provide accurate and complete information. db99 app reserves the right to terminate any account registered with false details.

Account Rules

• Each individual may only One Account can be created. Creating multiple accounts will result in all accounts being suspended.
• It is your responsibility to keep your login credentials (username and password) confidential.
• If unauthorized access to your account occurs, contact support immediately.
• Allowing another person to use your account is strictly prohibited.
• Withdrawals may be put on hold if KYC verification has not been completed.

3. Eligibility & Age Requirements

Db99 app is for adults only. To use this platform, you must meet the following requirements:

• You must be at least 18 years must be.
• Online gaming must be legally permitted in the country where you are located.
• You are of sound mind and are using this platform of your own free will.
• You have not previously been banned from db99 app.

4. Deposit & Withdrawal Policy

Deposits on db99 app can be made via mobile banking, bank transfer, e-wallet, or card. All transactions are processed in BDT.

Deposit Rules

• Minimum deposit is BDT 100 via mobile banking and BDT 500 via bank transfer.
• Deposits are generally processed within 1–5 minutes.
• Only payment methods registered in your own name may be used.
• Deposits from third-party accounts are not accepted.

Withdrawal Rules

• Withdrawals can only be made from verified (KYC-approved) accounts.
• Minimum withdrawal is BDT 500.
• Identity verification is mandatory for your first withdrawal.
• Processing time ranges from 5 to 30 minutes depending on the method.
• The deposit and withdrawal method should be the same.

5. Bonus & Promotion Terms & Conditions

Db99 app offers a variety of bonuses and promotional offers. Wagering requirements apply to all bonuses; failure to meet these conditions may result in the forfeiture of the bonus and any associated winnings.

General Bonus Terms

• Each bonus has its own Wagering Multiplier Yes (typically 15x–35x).
• Wagering requirements must be completed by playing designated games using bonus credits.
• The welcome bonus is available once only, on your first deposit.
• Wagering must be completed within the specified time period after the bonus is credited.
• Multiple bonuses cannot be active at the same time.
• If bonus abuse (bonus hunting) is detected, the account may be suspended.

6. Gaming Rules

All games on db99 app are conducted fairly and transparently. Every game outcome is determined by an RNG (Random Number Generator) certified by third-party auditors.

Gaming Code of Conduct

• Automated betting using any software or bot is strictly prohibited.
• Exploiting game bugs or glitches is strictly prohibited.
• Collusion with other players is strictly prohibited.
• Rude or offensive behaviour in live games is strictly prohibited.
• In the event of a game interruption due to technical issues, db99 app's decision is final.

In all disputes, db99 app's server logs will be considered the definitive evidence.

7. Responsible Gaming

Db99 app places responsible gaming at the top of its priorities. Gaming is for entertainment — it should never become a problem.

Our Security Measures

• Deposit Limits: You can set your own daily, weekly, or monthly deposit limits.
• Session Limit: You can set a limit on how long you play in a single session.
• Self-Exclusion: You may place your account on a break for a period ranging from 30 days to permanently.
• Reality Check: After a set period, you will automatically be notified of how long you have been playing.

If you feel your gaming habits are getting out of control, please reach out to the db99 app support team. For more information, Responsible Gaming View page.

8. Privacy & Data Protection

Db99 app takes the protection of your personal information extremely seriously. We never sell your data to third parties.

• Your data is protected with 256-bit SSL encryption.
• Your information is used solely for service delivery and legal compliance purposes.
• You may opt out of marketing communications at any time.
• You may request to view, correct, or delete your personal data at any time.

For the full privacy policy, Privacy Policy Read page.

9. Prohibited Activities

The following activities are strictly prohibited on db99 app and will result in account suspension and balance forfeiture:

• Creating multiple accounts.
• Money laundering or transactions involving illegal funds.
• Bonus Hunting/Abuse.
• Attempting to hack or breach the platform's security.
• Use of automated betting software or bots.
• Game manipulation through collusion with other players.
• Verifying an account using a false identity or fraudulent documents.

10. Account Closure & Suspension

You may close your account at any time. Submitting a closure request to db99 app support will result in the account being closed within 48 hours.

When db99 app May Close an Account

• If the terms and conditions are violated.
• If fraudulent activity is detected.
• If an account is registered using false information.
• If the verification (KYC) process has not been completed.
• If the account remains inactive for an extended period (12+ months).

If an account is closed for legitimate reasons, any remaining balance (excluding bonuses) will be refunded.

11. Dispute Resolution

If you have a dispute or complaint, please contact db99 app's customer support first. We always strive to resolve issues promptly and courteously.

• An initial response will be provided within 7 business days of receiving a complaint.
• Complex matters may take up to 30 business days to resolve.
• In the event of a dispute over a game outcome, server logs are the definitive proof.
• If the issue is not resolved through support, third-party mediation will be available.

12. Right to Amend Terms & Conditions

Db99 app reserves the right to change, amend, or update these terms and conditions at any time. Members will be notified at least 7 days in advance of any significant changes.

Continued use of the platform after any changes will be considered your acceptance of the updated terms.