Privacy Policy

Db99 app — your Privacy Our Top Priority

What we collect, why we collect it, and how we keep your data safe — all clearly explained right here.

Last Updated: January 2026

Data Collection

Essentials Only

Encryption

256-bit SSL

Not for Sale

Never Shared with Third Parties

Your Control

View, delete, or correct

Summary

Db99 app deeply respects your privacy. This policy clearly explains what information we hold, why we hold it, and what rights you have over your data. db99 app never sells your personal information or shares it with third parties unnecessarily.

1. Introduction

Db99 app ("we", "us", "platform") operates an online gaming service for players in Bangladesh. By using our website or mobile application, you ("member", "user") agree to this Privacy Policy.

Db99 app has always believed that transparency and privacy go hand in hand. We never collect your information without your knowledge — everything is stated openly on this page. If you have any questions, feel free to contact our support team directly.

This Privacy Policy applies to all digital services offered by db99 app — including the website, Android app, iOS app, and any related services.

2. What Information We Collect

Db99 app collects only the information genuinely required to deliver our services. We never ask for data we do not need.

A) Identity Information

  • Full name & date of birth (for age verification)
  • National ID or passport number (for KYC verification)
  • Address & city
  • Mobile Number & Email Address

B) Financial Information

  • Mobile Banking Account Number (for Deposits & Withdrawals)
  • Bank account details (if applicable)
  • Transaction History & Amounts

C) Gaming Activity

  • Game history, bet amounts & results
  • Session Duration & Activity Type
  • VIP Level & Loyalty Points

D) Technical Information

  • IP address and device type
  • Operating system and browser information
  • Cookies & Session Data
  • Login Time & Date
What We Never Collect

We do not collect your full card number, CVV, or banking password. Payment gateways handle all financial information directly and securely.

3. How Information Is Collected

Db99 app collects information through various methods — all of which are transparent and done with your knowledge.

  • At the time of registration: Information you provide when creating an account.
  • For KYC Verification: Documents uploaded for identity verification.
  • During payment transactions: Automatically collected during deposits and withdrawals.
  • For gaming activity: Securely logged on the server during gameplay.
  • Cookies & Tracking: To improve your platform experience.
  • Via Support Contact: When you reach out via chat or email.

4. How Your Information Is Used

Db99 app uses your information only for specific, legitimate purposes. Details are outlined below:

Purpose of Use What Information Is Used Basis
Account Management Name, email, mobile Contract Performance
Age & Identity Verification Date of birth, NID/Passport Legal Obligations
Payment Processing Banking information, transaction history Contract Performance
Fraud Prevention IP, device, and gaming patterns Legitimate Interest
Customer Support Account and contact information Contract Performance
Personalized Offers Gaming Preferences & History Your Consent

5. Data Sharing Policy

Db99 app never sells your personal information. However, limited data may be shared with trusted parties as necessary to operate the service:

Who We May Share Your Information With

  • Payment Processor: Only the financial information strictly necessary to process your transactions.
  • KYC Verification Service: Third-party document verification service for identity checks.
  • Game Provider: Information required to deliver your gaming experience.
  • Law Enforcement Agencies: Only when required by court order or legal obligation.
  • Cloud Service Provider: For secure data storage.
Strict Agreements

We have strict data processing agreements with all third parties. They are not permitted to use your information for their own purposes.

6. Security Measures

Db99 app follows the highest industry standards to protect your information. Our security infrastructure operates across multiple layers.

256-bit SSL Encryption

All data transfers are fully encrypted.

Secure Data Centers

Protected by physical and digital security measures.

Access Control

Only authorized staff can access your information.

Regular Security Audits

Regularly verified by third parties.

Your Responsibilities

Keep your password strong and never share it with anyone. If you notice any suspicious activity, contact db99 app support immediately.

7. Cookies Policy

Db99 app uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

Cookies We Use

Essential Cookies Performance Cookies Functionality Cookies Analytics Cookies
  • Essential Cookies: To keep your login session active and for security verification. These cannot be disabled.
  • Performance Cookies: To analyze how quickly pages are loading.
  • Functionality Cookies: To remember your language preferences and settings.
  • Analytics Cookies: To understand which parts of the platform are used most.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent db99 app from functioning properly.

8. Data Retention Period

Db99 app does not retain data longer than necessary. Retention periods are defined based on the type of information:

  • Account Information: For the duration the account is active + 5 years after closure.
  • Financial Transaction Records: Up to 7 years for legal requirements.
  • KYC Documents: Up to 5 years after account closure.
  • Gaming Log: Up to 3 years (for dispute resolution purposes).
  • Support Contact: Up to 2 years.
  • Marketing Preferences: Deleted immediately upon opt-out.

9. Your Rights

As a db99 app user, you have important rights over your own data. We respect all of these rights.

Right to Access

You can find out what information we hold about you.

Right to Rectification

You may correct any inaccurate or outdated information.

Right to Erasure

You may request deletion of your data under certain circumstances.

Right to Portability

You can receive a copy of your data in a portable format.

Right to Object

You may object to certain types of processing.

Withdrawal of Consent

You can opt out of marketing communications at any time.

To exercise any of these rights, contact db99 app support. We will respond to your request within 30 business days.

10. Children's Privacy

Db99 app strictly does not provide services to anyone under the age of 18. We do not knowingly collect information from minors.

If a parent or guardian believes their minor child has accidentally created an account, please contact our support team immediately. We will take prompt action.

Age Verification Required

Age is verified at the time of account registration on db99 app. If a minor is identified, the account and all associated data are deleted.

11. Changes to the Privacy Policy

Db99 app may update this Privacy Policy from time to time. Changes may be driven by new legal obligations, the addition of new services, or security improvements.

For significant changes, db99 app will notify you via the platform and your registered email — at least 7 days in advance. For minor updates, only the date on this page will be updated.

12. Contact Us

For any privacy-related questions, requests, or complaints, please contact db99 app:

  • Live Chat: Available 24/7 on the db99 app platform
  • Email: [email protected]
  • Response Time: Up to 30 business days for privacy-related requests
We're Here

Reach out to db99 app support directly with any privacy concerns. We are always ready to assist.

Why Your Data Is Safe on db99 app

Six Core Pillars of Our Privacy Protection

End-to-End Encryption

On db99 app, your data is encrypted at every step — from transmission to storage. No intermediary can access it.

Limited Access Policy

Only authorized db99 app staff can access your data. Every access is logged and reviewed on a regular basis.

No Data Selling

Db99 app never sells your personal information to advertisers or data brokers — that is our commitment.

Regular Security Checks

Independent cybersecurity experts regularly audit db99 app's systems. Any vulnerabilities identified are addressed immediately.

Your Control

On db99 app, you are in control — choose what marketing you receive, manage how cookies are used, and view or delete your data at any time.

Transparent Notifications

If there are any significant changes to the Privacy Policy, db99 app will inform you first — no surprises.

Your information is secure — join db99 app today!

Now that you know our Privacy Policy, register with confidence and enjoy the best gaming experience in Bangladesh.

By registering, you agree to this Privacy Policy and Terms and Conditions you agree to.

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